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| | | | | WHAT YOU NEED TO KNOW ABOUT RETURNS
We do our best to help you choose the perfect gear, but if you don’t love it in the first 14 days after receipt, please contact customer service for a return authorization.
'STORE CREDIT ONLY' FOR RETURNS AFTER 14 DAYS FROM RECEIPT. NO RETURNS AFTER 30 DAYS.
Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 888.653.1184, and press 2. If outside the United States please call 1.248.591.9276. | | | | 
Help us sustain our “EASY RETURN” return policy. To reserve your right to return the gear within 14 days with no re-stocking fees please observe these steps upon receipt of item(s):
| | | | | |  | Keep all packaging in like-new condition. Open packaging gently and carefully.
a. Use a razor blade or scissors to carefully open any sealed packaging.
b. Take note of how the components are packed. | | | | | | | | Keep all items in new condition unless 100% sure you’re keeping the gear.
a. Avoid scuffs and scratches in handling and rack mounting.
b. We recommend rack mounting only after you’re certain you’re keeping the gear.
c. If rack mounting, use plastic washers and beware of metal rack screws’ tendency to scratch rack-mount holes. | | | | | | | | Include everything that came with your purchase. If equipment or accessories are damaged or missing, a re-stocking fee will apply upon return. | | | | | | | | | | | 
 | | | | 1. Contact Vintage King to obtain a Return Authorization (RA).
2. Place a copy of the RA inside the package of the items for return.
3. Write RA number anywhere on your airbill, not on the box or packaging.
4. Returns must be complete including accessories and documentation with original packaging.
5. You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Remember you own it until we receive it.
6. Obtain a tracking number to provide proof of your return before the end of the 14-day grace period in order to avoid a re-stocking fee.
7. Products like software, computers, computer hardware, hard drives, tape, ribbon mics, personal items (such as headphones, etc), oversize or overweight items, and special order items are not returnable.
8. Shipping and insurance costs are non-refundable.
9. We will inspect your return once it’s received. If you have met the above conditions and the items are all in like-new condition, you will get your choice of a full refund or credit on account.
10. If any of the above conditions are not met, Vintage King reserves the right to charge a fee equal to our costs to return the item to like-new condition. | | | | | | | | | | | 
In order to avoid unnecessary duties or taxes when returning your item(s), you MUST use the customs and shipping documents Vintage King provides along with your Return Authorization. Vintage King will refuse shipment of items when customer fails to use Vintage King provided customs and shipping documents or returns items without prior authorization. All costs are the sole responsibility of the customer.
| | | | 1. Contact Vintage King to obtain a Return Authorization (RA).
2. Place a copy of the RA inside the package of the items for return.
3. Write RA number anywhere on your airbill, not on the box or packaging.
4. Returns must be complete including accessories and documentation with original packaging.
5. You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Remember you own it until we receive it.
6. Obtain a tracking number to provide proof of your return before the end of the 14-day grace period in order to avoid a re-stocking fee.
7. Products like software, computers, computer hardware, hard drives, tape, ribbon mics, personal items (such as headphones, etc), oversize or overweight items, and special order items are not returnable.
8. Shipping, insurance and duties
are non-refundable.
8. We will inspect your return once it’s received. If you have met the above conditions and the items are all in like-new condition, you will get your choice of a full refund or credit on account.
9. If any of the above conditions are not met, Vintage King reserves the right to charge a fee equal to our costs to return the item to like-new condition. | | | | | | The Vintage King Easy Return policy is effective for products purchased after June 15, 2010. | | | | | | | | | | | | | | | | | | |
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