| Payment Methods Checks All checks (including cashier’s checks and money orders) must clear before any orders or merchandise can be sent out. There is a 5–7 business day hold placed on all checks received. Bank Wire Bank details will be provided upon request. We cannot ship until bank wires have been confirmed and funds have been received by our banking institution. Please fax us a copy of the wire transaction provided by your bank to speed up this process and help track your incoming wire. E-mail customerservice@vintageking.com for bank wire details. Credit Card We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items. Credit Card Restrictions Vintage King Audio retains the right to refuse credit card purchases at any time and is subject to Vintage King Audio's approval. Credit card charges for larger transactions may be denied and could require an alternate payment method. Vintage King Audio also retains the right to charge any customer credit card on file to pay for overdue accounts. E Check We provide ECheck as a payment option through PayPal. Western Union Your sales representative can provide details. Payment Terms All orders are subject to 1% interest charge per month if not paid within terms. Top International Orders Credit Card We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items. Import Duties and Tax Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country. Duties and tax for warranty and damage replacement items
Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country. Restrictions Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc. International Returns In addition to obtaining a Return Authorization (RA) number, Vintage King will provide customs and shipping documents that MUST be used with all international returns. FAILURE to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility. Warranty Items Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Duties and tax may apply. (Read above). Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276. Undeliverable/Rejected Packages If your package was rejected by your local Customs Bureau or the shipment could not be delivered and was returned to Vintage King Audio for any reason, we are not responsible for the shipping costs. Damaged Packages If your package is damaged, you MUST contact Customer Service within 7 days from delivery. Customer Service hours are Monday through Friday from 10AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276. Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Vintage King is not responsible for any denied shipping claims.
See Return Policy for Details Top Pricing and Discounts Discounts cannot be combined with any other offer or promotion. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. Package discounting is available. Please call our sales team at 1.888.653.1184 or 1.248.591.9276 and press 3 for further information. Prices and availability are subject to change until an order is confirmed and paid. Top Shipping and Delivery Times Signature Required
In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. Any packages that require rerouting will be charged $10.00. New items ship within 24-48 business hours of your order unless notified otherwise. Used item delivery times vary depending upon the item. Do not hesitate to call customer service at 1.888.653.1184 or 1.248.591.9276, and press 2, Monday through Friday 10am to 6pm EST with any questions relating to delivery times. Top Cancellation Policy In-stock items normally ship within 24-48 hours after an order has been placed. If payment method is by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Vintage King for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Vintage King. For orders paid by check, please allow two weeks to receive your refund check. Up to a 20% restocking fee may apply to special ordered or opened items. Used and vintage items are subject to a 5% processing fee if cancelled before delivery. Top Return Policy We offer a no hassle return policy If there is a problem with your order or you are not 100% satisfied, please contact us immediately so that we can promptly resolve it for you. Vintage King Audio has a 14-day return policy from the date of shipment. What does this mean? You must obtain a Return Authorization (RA) number and show proof of return shipment by providing a tracking number before the 14-day period expires, otherwise, up to a 20% re-stocking fee may apply. You are solely responsible for all return shipping costs.
Please follow these instructions and requirements for all returns: | 1. | Prior Authorization Required Contact us so that we can provide a Return Authorization (RA) number. Please reach customer service Monday through Friday from 10AM and 6 PM Eastern Time.
Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276. | | 2. | Place RA in Return Shipment We require that you place the Return Authorization (RA) form provided inside the box(s) of your return shipment of new, vintage, used or demo products. We can only accept back products in their original packaging. | | 3. | Condition, Packaging and Content There are no refunds on any items that have been tampered with, have signs of wear or use, or are without original carton. Returns must be complete with original packaging, including accessories and documentation such as owner's manual, warranty card, software, quick start guides and so forth; otherwise a re-stocking fee will be charged. | | 4. | Use a Traceable Shipping Service and Insure Your Return Place your RA inside your return using a traceable method and insure for the value of your purchase in the event of theft or damage. You are solely responsible for your purchase until your return arrives at our premises. Please keep you're tracking number as proof of delivery back to Vintage King Audio and have it available if you have any questions for us. | | 5. | International Returns In addition to obtaining a Return Authorization (RA) number, Vintage King will provide customs and shipping documents that MUST be used with all international returns. FAILURE to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility. | Restocking Fee A 20% restocking fee may apply to all returned purchases. Used, Vintage and Demo items are subject to a 5% processing fee if cancelled before delivery. Return freight costs paid by customer. Shipping and Insurance Shipping and insurance costs are non-refundable.
Free Shipping If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund. Non-Refundable Items While most items are available for return, the following items are excluded: - Special order items
- Software
- Computers
- Computer Hardware
- Hard drives
- Tape
- Over-size or over-weight items
- Personal items (earphones, headphones, windscreens, pop-filters etc)
There are no refunds on any items that have been tampered with, have signs of wear or use, or are without original carton. Shipping and insurance costs are non-refundable. Returns must be complete with original packaging, including accessories and documentation such as owner's manual, warranty card, software, quick start guides and so forth. Please contact your sales representative at 1.888.653.1184 or 1.248.591.9276 and press 3 for further information. Warranty Items Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276. No refunds are allowed on any items that have been tampered with or physically altered from the original condition. *See Non-Refundable Items. Top What do I do if my package is damaged? If your package is damaged, you MUST contact Customer Service within 7 days from delivery. Customer Service hours are Monday through Friday from 10AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276. Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Vintage King is not responsible for any denied shipping claims.
Duties and tax for warranty and damage replacement items
International Duties and tax for warranty and damage replacement items may apply. Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States for the new order. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country. Top Insurance Costs We certainly don’t want to spoil the party without shipping insurance on your items. In order to protect you from theft, damaged or broken items, Vintage King requires that every shipment is protected with insurance provided by Fed Ex or the carrier used to fulfill your order. Insurance costs are not included in order totals which take place online and will be added when your order is processed at $0.70 cents per $100. Top Taxes Vintage King collects sales tax for shipments to California, Michigan, Illinois, New York and Massachusetts. Partial and complete tax exemptions may be available in each of these four states. Contact us directly for details. Top Limitation of Liability Most products will carry Vintage King's limited warranty that such products are free from defects in material and workmanship and will conform to published specifications, provided the products are used according to such specifications. Vintage King disclaims all warranties, express or implied, written or oral, including the implied warranties of merchantability and fitness for a particular purpose. In some cases, items are sold without warranty. Those items will be posted as such. In no event shall Vintage King be liable to the buyer for any indirect, incidental, consequential, special and/or exemplary damages in connection with the products sold to the buyer, regardless of whether such damages arise out of the negligence or other fault of Vintage King and regardless of whether such damages are based on tort, contract, strict liability or any other cause of action and whether such damage resulted from: (1) reliance on the materials presented; (2) loss of use, data or profits; (3) delays or business interruptions; and (4) any theory of liability arising out of or in connection with the use or performance of information whether or not Vintage King has been advised of the possibility of such damages. In the event of any claim by you, Vintage King shall be limited to replacement of the products that are the subject of such claim, or, if circumstances would cause this remedy to fail of its essential purpose, refund of the cost of such products to the buyer, in either event upon return of any such products. By purchasing products from Vintage King, the buyer acknowledges that replacement or refund are the buyer's sole and exclusive remedies. The documentation and/or related graphics published by Vintage King could include technical inaccuracies, obsolete issues or typographical errors. Vintage King assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to its website. Top Choice of Law This Agreement has been executed and delivered in the State of Michigan and shall be governed by and construed and enforced in accordance with the laws of the State of Michigan. Top Worry Free Warranty We offer a Worry Free Warranty. Click for details. Top | 
