The largest Selection of Used and New Pro Audio in the World Our product lines range from vintage classics and esoteric rarities to exciting new boutique gear, many of which are exclusively available through Vintage King Audio. We carry the largest selection of it’s kind in the world
• Warranty We offer a full warranty on all items unless otherwise specified.
• Experience Our staff of experienced, hands-on engineers and technicians are the most knowledgeable in the industry, bringing you friendly and unparalleled service
• Customer Service Shopping for studio equipment can be overwhelming. Our customer service is second to none. We stand by your side until your are 100% satisfied.
• Fast Shipping Cheaper shipping methods with faster delivery times. Your order ships the same day unless other wise indicated with Fed Ex. Ground order take between 1 and 5 days.
• Don't be Fooled by other retailers who claim to sell you pro audio. Vintage King Audio is dedicated to strictly selling pro audio and pro audio only.
• The Right Gear the First Time It is our goal to make certain you have made the right choice for the application required. Our sales staff and choice of the finest pro audio products available in the world, many of which are exclusive at Vintage King Audio, make it easy for you to strategically purchase the right gear the first time.
• No Hassle We have a no hassle policy. Until you are happy, we are not happy.
• Take the Pro Audio Challenge Don’t be fooled by other retailers who claim to sell you pro audio. If you don’t think there is a difference, let us prove it.
o Get a quote from any other retailer and we will outfit you with equipment amounting to the same value, but better quality.
o Compare our products with theirs and see who has advised you best.
o If you decide to return the gear for any reason, show us your invoice from our competitor and we will pay for shipping back to Vintage King.
HOW DO I PLACE AN ORDER?
ONLINE ORDERING: To begin, click "Add to cart" on any product detail page. Once you have added an item to your order you may either click "Continue Shopping" or "Checkout" on the shopping cart page. When you click "Checkout" you will be asked to Sign In. The "Sign In" page is where new customers create an account.
PHONE: Call in to speak to one of our sales representatives..
WHAT IS A DEMO ITEM?
A demo item simply means we've had it out of the box to demonstrate to another customer on site or sent to their premise to hear in their own studio for a few days, therefore it is no longer factory sealed. All demo items we sell come with a full manufacturer's warranty and have been evaluated by our factory authorized technical staff to ensure your "demo" purchase is in perfect working order before we ship it to you. No need to worry as you will have piece of mind knowing that our return policy applies to all demo items.
HOW DOES YOUR DEMO PROGRAM WORK?
It's simple. Once you have decided on an item(s) you are interested in demonstrating with your own facility, contact our sales staff at 1-877-653-1184 x 2 or info@vintageking.com. A credit card will be needed to run a "hold" on your account to secure the items. Once the items are sent to you, a 7 day trial period will be granted from the day of shipment. Any items returned after the said period could result in a 20% restocking fee or charge of the full purchase price. If you elect to keep the items, your credit card with be charged at the time of confirmation or refunded upon receipt of the returned items. Please make certain to obtain a Return Authorization from your sales representative prior to returning your order, otherwise, your order may not be refunded.
DO YOU OFFER FINANCING?
We offer financing with Bill Me Later and other leasing institutions for medium and large purchases. Our leasing and loan relationships are with the most reliable and established loan companies in the country. No worries. If you need it, we can help you get it with an array of payment options and plans that best suit your circumstance
Use your cash reserves to grow your company and to strengthen your bottom line. Vintage King can help you use equipment leasing lines to build up your inventory of income producing equipment. We believe that equipment should pay for itself. Find out about the tax advantage!
Contact someone from our sales staff to determine the best financing options suitable for your needs. 1-888-653-1184, and press 2. If outside the United States please call 1.248.591.9276.
Bill Me Later®: Buy Fast. Feel Secure.®
Bill Me Later® is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later® provides you with the flexibility to purchase without using your credit card. Bill Me Later® does not require a lengthy application process, offers "zero fraud liability" protection, and offers flexible repayment options.
How to request credit.
HOW WILL MY ITEMS BE DELIVERED?
We ship via Fed Ex. In some circumstances, we do ship via UPS and with other freight services. Your sales representative will provide all viable options to best suit your shipping needs.
FedEx Ground: U.S., Canada, Puerto Rico. 1–5 business days within the contiguous U.S.;
3–7 business days to and from Alaska and Hawaii. 3-7 business days to Canada and Puerto Rico.
FedEx Saver: U.S. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days.
FedEx 2 Day: U.S. Delivery by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
FedEx Standard: U.S. Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.
FedEx Priority: U.S. Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays.
FedEx International Economy: Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico).
FedEx International Priority: Time-definite delivery typically in 1, 2 or 3 business days.
Reach major cities in Europe by noon typically in 2 business days
Require Signature for Delivery : We include this service to ensures that your order will only be delivered when you are present to sign for the delivery, preventing packages from being left at your door when you’re not home.
DO YOU SHIP INTERNATIONALLY?
Yes we do. In fact we offer 50% off Fed Ex retail international shipping rates. Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you, the recipient, are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands etc.
WHAT ABOUT FREE SHIPPING?
• Free Shipping offered when you order online ONLY.
• Free Shipping available inside continental US Only via FedEx Ground. Express shipments will involve additional fees.
• 1/2 off Shipping to Alaska, Hawaii via Fed Ex 2 day Express and International orders via Fed Ex International Economy.
• No Minimum Purchase.
• Ineligible orders include demos, purchase orders, business to business, oversized or overweight items.
• May not be used in conjunction with any other promotion currently offered.
• If you return your purchase, the cost of shipping will be deducted from any refund or account credit.
• You will be contacted in the rare event that you've chosen an item that does not qualify for this offer.
• Please contact us with any questions regarding item eligibility.
WHAT DO I DO IF MY PACKAGE IS DAMAGED?
Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damaged items and pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Vintage King is not responsible for any denied shipping claims. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Include the Return Authorization once approved with shipment, prepay and insure your package(s) and return them to:
Vintage King Audio
Att: Damaged Goods Returns
1603 East ( Mile Road
Ferndale MI 48220
THE ITEM(S) I ORDER DOES NOT WORK, WHO SHOULD I CONTACT?
Though we don’t anticipate problems occurring with your purchase, should you experience any difficulties with something not working as it should, do not hesitate to immediately contact customer service. We will be happy to assist you in expediting any service you may need. Please note, however, that all warranty repairs or replacements require prior authorization.
Contact Customer Service Monday through Friday from 10AM and 6 PM Eastern Time. Email customerservice@vintageking.com or Call 888.653.1184, and press 1. If outside the United States please call 1.248.591.9276.
WHAT IF I WANT TO RETURN AN ITEM?
We offer a no hassle return policy
Until you are happy, we are not happy. If there is a problem with your order or you are not 100% satisfied, please contact us immediately so that we can promptly resolve it for you.
New and Demo Products Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 10 days from the time of the shipping date; otherwise a re-stocking fee may be charged.
Vintage/Used Products We provide a 3 day trial period at which time can be returned if not satisfied. Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 7 days from the time of the shipping date; otherwise a re-stocking fee may be charged.
Non Refundable Items Products like software, personal items such as headphones etc, and special order items are not returnable.
There are no refunds on any items that have been tampered with, have signs of wear or use, or without original carton. Returns must be complete with original packaging, including accessories and documentation such as owner's manual, warranty card, software, quick start guides and so forth.
Warranty Items Shipping costs for warranty items are responsibility of the consumer. Prior authorization required. No refunds are allowed on any items that have been tampered with or physically altered from original conditions.
Prior Authorization Required Please contact customer service 888.653.1184 or 248.591.9276, and press 1, Monday through Friday 10am to 6pm EST so that we can provide a Return Authorization number. You are required to include the Return Authorization form provided with your return shipment. (Please place inside box)
Restocking Fee A 20% restocking fee may apply to all purchases. Used and Vintage items are subject to a 5% processing fee if cancelled before delivery. Return freight costs paid by customer. If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund.
Shipping If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund.
Contact Customer Service Monday through Friday from 10AM and 6 PM Eastern Time. Email customerservice@vintageking.com or Call 888.653.1184, and press 1. If outside the United States please call 1.248.591.9276.
DO YOU CHARGE SALES TAX?
Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to CA, TN, MI, and NY
WHAT IS USED OR VINTAGE GEAR?
VINTAGE KING HOUSES THE LARGEST INVENTORY OF USED AND VINTAGE GEAR IN THE WORLD.
We started with specialty vintage items over twenty years ago and it was our primary focus for over a decade. Therefore, our staff of technicians offers a level of depth and knowledge unlike any other retailer on the planet. Our technicians rebuild and refurbish consoles to compressors and everything in between. When experiencing a vintage purchase, do be fooled, our restorations are second to none.
Certification: Used items go through a certification process beyond just powering up your items. They pass through several stages of testing where signal is passed, bench tests performed and each piece of gear is burned in before shipping to you to ensure stability and piece of mind.
Warranty: Most items come with a warranty.
IS IT SAFE TO SHOP AT YOUR WEBSITE?
SSL Secure Server: Yes. Here at Vintage King Audio, our ecommerce process is 100% secure. Your order information is encrypted and transmitted over our secure (SSL) server technology.
Manual processing: Every order placed online is processed manually by our ecommerce team in order to take extra care with any details or requests prior to shipping.
Fraud Steps: We go above and beyond to avoid fraud at Vintage King. The extra steps to validate credit card information are measures taken to protect us all. Secure purchasing equals less fraud, cheaper prices and piece of mind.
DO YOU PROVIDE INSTITUTIONAL, EDUCATIONAL, NON-PROFIT SALES DISCOUNTS?
Orders are accepted with approved purchase order agreements from Educational, Non Profit and Institutional account. For more information please contact our sales department. 1-877-653-1184 x 2 or info@vintageking.com
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged upon fulfillment of your order. When items are on an extended backorder, we will not charge your credit card until shipped. Orders such as used, vintage, special order, non stocking items or certain boutique products may require a deposit. Our sales team will be certain to provide the details needed when such a purchase may arise.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept American Express, Visa, MasterCard, and Discover credit cards. Online orders typically process within 24 hours of order placement. Additional payment methods include, check, cashier's check, PayPal, bank wire, Western Union and E-check. There is a 5–7 business day hold placed on all checks received. Merchandise can be held for a reasonable amount of time without payment. Prices and available inventory are subject to change until an order is confirmed and paid. See Terms for more information.
WHAT ABOUT PRICES AND DISCOUNTS?
Discounts cannot be combined with any other offer or promotion. Our "best pricing" policy affords you the greater discount available. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. Please call 1.888.653.1184, and press 2 for further information.
HOW LONG DOES VINTAGE OR USED GEAR TAKE TO SHIP?
Please consult your sales representative who will provide a delivery estimate based upon the item(s) you are interested. Different items require different needs depending upon condition, complexity and any custom requests.
WHY IS THERE NO PRICING FOR USED ITEMS?
It is our policy to not list our used prices. Until our technical staff can access the gear and determine the condition, the value is unknown. Our rates are competitively priced but with the added value of a warranty and return policy.
CANCELLATION POLICY
In stock items normally ship within 48 hours after an order has been placed. If you order by credit card your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Vintage King for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Vintage King. For orders paid by check, please allow two weeks to receive your refund check.
