Why trust Vintage King?
Worry Free Warranty
Who do I contact for order delivery status?
You're building a studio from square one. Where to start?
How do I place an order?
What is a "demo deal" item?
Do you offer financing?
How will my items be delivered?
Do you ship internationally?
What about free shipping?
What do I do if my package is damaged?
The item(s) I ordered does not work. Who should I contact?
What if I want to return an item?
Do you charge sales tax?
Why make your next used or vintage gear purchase at Vintage King?
Is it safe to shop at your website?
Do you provide institutional, educational, non-profit sales discounts?
When will my credit card be charged?
What payment methods do you accept?
What about prices and discounts?
How long does vintage or used gear take to ship?
Cancellation Policy

	FREE Lifetime Customer Support We’ve been on the “other side of the sale” and know that customer support is a major component to any successful purchase. To put it simply, we treat you how we’d want to be treated. Vintage King eliminates the impersonal feel you typically experience when purchasing gear, ensuring a 360° experience. Free lifetime customer support with your purchase.
	The Largest Selection of New and Used Pro Audio in the World Vintage King offers the widest selection of new, used and vintage pro recording gear in the world. We’re committed to introducing you to the most unique products while still providing studio essentials and standards.
	Free Shipping (online orders of $95 or more) Most orders ship the same day FREE with ground shipping to your door (1-5 days) . Click here to see how fast your shipment will arrive. Shipping upgrades available.
	The Right Gear the First Time It’s our goal to make sure you’re completely confident in your decision and have made the right choice of equipment for the required application. Although the shear amount of great gear available may seem overwhelming, our engineers have hands on experience with just about every product on the market, vintage or new. This puts us in the unique position to be able to guide you towards the perfect piece in order to realize the sound that's in your head. Thanks to our knowledgeable sales staff, we’ll make it easy for you to purchase the right gear the first time.
	Easy Installation From DAW’s to work surfaces, mics to outboard, analog to digital consoles and patch bays to cabling layout, our certified engineers can provide installation assistance either on-site or via phone. Vintage King stays involved from start to finish, providing overall design advice, wrapping up the final tweaks or simply exchanging tricks of the trade.
	Worry Free Warranty We are proud to extend our Worry Free Warranty on most new products for 2-years and used and vintage products for up to 1-year, included with any purchase. Vintage King virtually wrote the book on servicing, refurbishing and rebuilding some of the most important gear in recording history. Our expertise, dedication and willingness to stand behind our work with a full warranty has given countless studios, engineers and producers the confidence to rely on Vintage King. Click for details
	Unparalleled In-House Tech Staff Vintage King has long been recognized as the ‘go to’ company for our servicing and technical expertise. With over 100 years combined experience, our in-house technical staff is the largest in the industry, having serviced some of the world’s most legendary gear. We have built, rebuilt, customized, refurbished, installed, and manufactured gear for over twenty years. Customers worldwide recognize our commitment of standing behind what we sell and the service we provide. Where else can you find a staff that has rebuilt some of the most historical pro audio ever used? Be assured, your gear will be in good hands.
	Competitive Pricing No matter what you purchase - from a single piece of gear to an entire studio package - Vintage King is sure to offer competitive pricing. Don't forget, educational, non-profit and Institutional discounts are offered.
	Gear Trade/Recycle Program Selling your own gear to make room for new equipment is a daunting task. As an alternative to online auctions and classified sales, Vintage King recycles unused gear in exchange for credit toward another Vintage King purchase. Click for details
	Hassle Free Returns We offer a no hassle return policy. If you’re not 100% satisfied, customer support is on hand to promptly resolve the issue. We’re not happy unless you’re happy.

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Worry Free Warranty

FREE 2-Year Warranty Nearly all new products you purchase come with a MINIMUM 2-year Warranty. Effective for most new products purchased after September 15th, 2009.       API Audio 10-Year Warranty Vintage King doubles the standard API Audio 5-year warranty to 10-years on most API items. *Factory warranty on API 1608 and 1608 expander is 5 years. 10 year warranty only applies to removable API 500 series modules purchased with desk. API 10 year warranty is effective for most products purchased after July 15th, 2009.		FREE 1-Year Warranty On most used gear except microphones and digital equipment.       FREE 6-Month Warranty On most used microphones and used digital gear.           Effective for most used products purchased after September 15th, 2009.
Important Warranty Details You Should Know Our Worry Free Warranty only applies to product failure when used under normal operating conditions. Normal wear and tear is not included (for example, rack rash, the need for a new knob as the numbers have worn off, etc). We will, however, help you get a replacement should you need one! Warranties are non-transferable. Please take a minute to read the warranty details below: Prior Authorization Required Should any issue arise for warranty service, contact our customer service department Monday – Friday, 10am – 6pm Eastern Time and they will be happy to help you. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside of the United States, please call 1.248.591.9276. Product Registration For NEW item(s), it’s important that you register your product(s) to initiate the manufacturer’s warranty. Although our Worry Free Warranty extends your factory warranty, this initial registration process must be completed. Shipping Cost You are responsible for all shipping costs and insurance associated with repair, to and from Vintage King Audio. (Prior Authorization Required). NEW Manufacturer Warranties Any manufacturer warranties can be used at any time in conjunction with our 2-year warranty period. Our Worry Free Warranty is meant to keep your sessions up and running. We will do everything we can to repair your products as soon as possible. We know what it’s like to be without your favorite piece of gear and want to help. In order to protect ourselves from someone who might be less than honest or forthcoming, we reserve the right to refuse any product sent to us for warranty coverage and the right to modify the conditions of this warranty at any time. Not covered: RIBBON MICROPHONE ELEMENTS MICROPHONE CAPSULES CONSOLES, CONTROL SURFACES AND ALL COMPONENTS (unless otherwise stated) SPEAKERS AND SPEAKER COMPONENTS COMPUTERS, SOFTWARE, DATA STORAGE, AND, OR ANY DEVICES THAT CONNECT TO A COMPUTER KEYBOARDS/SYNTHESIZERS HEADPHONES CABLING FAILURE DUE TO DUST, HEAT, HUMIDITY, AND FAILURES MATERIALIZED FROM POWER SURGES. MECHANICAL OR ELECTRICAL BREAKDOWNS CAUSED BY UNINTENTIONAL AND ACCIDENTAL DAMAGE FROM HANDLING OF THE PRODUCT. INCIDENTAL OR CONSEQUENTIAL DAMAGES PRE-EXISTING CONDITIONS; DAMAGE FROM ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS, FAILURE TO FOLLOW THE MANUFACTURER'S INSTRUCTIONS; CONSUMABLE PRODUCTS, ACCESSORIES AND SUPPLIES, INCLUDING BUT NOT LIMITED TO: BULBS AND/OR LAMPS, TUBES, BATTERIES, CARTRIDGES, TAPES, COMPUTER SOFTWARE OR DISKS, EXTERNAL POWER SUPPLIES; POWER CONDITIONERS, SURGE PROTECTORS AND POWER REGULATORS ARE NOT COVERED; NOR IS THE REPAIR OR REPLACEMENT OF EQUIPMENT CONNECTED TO THESE PRODUCTS ACTS OF GOD; PREVENTATIVE MAINTENANCE; INHERENT PRODUCT DEFECTS; MULTI-USER ORGANIZATIONS, PUBLIC RENTAL; DAMAGE WHICH IS NOT REPORTED BEFORE EXPIRATION OF THIS PLAN; PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS; LOSS OR CORRUPTION OF DATA AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS; LOSS AND/OR THEFT OF THE PRODUCT; LOSS OF USE, LOSS OF BUSINESS, LOSS OF PROFITS, DOWN-TIME AND CHARGES FOR TIME AND EFFORT; ANY FAILURES, OR PARTS AND/OR LABOR COST INCURRED AS A RESULT OF A MANUFACTURER'S RECALL; DAMAGE COVERED UNDER ANY INSURANCE POLICY, OR ANY OTHER WARRANTY OR SERVICE PLAN. The Vintage King Worry Free Warranty covers most products purchased after September 15th, 2009. The API 10 Year Warranty is effective for most products purchased after July 1st, 2009.

Who do I contact for order delivery status

Contact Customer Service Monday through Friday from 10 AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184 and press 2. If outside the United States please call 1.248.591.9276.

You're building a studio from square one. Where to start?

How Do I Place An Order?

To place an order or inquire about a product, please contact our Sales Team by calling 1.888.653.1184 and press 3. If outside the United States, please call 1.248.591.9276 or email us.

Online Ordering: To begin, click "Add to Cart" on any product detail page. Once you have added an item to your order, you may either click "Continue Shopping" or "Checkout" on the shopping cart page. When you click "Checkout", you will be asked to Sign In. The "Sign In" page is where new customers create an account.

Order By Phone: Call in to speak to one of our sales representatives. Contact our sales department Monday through Saturday 10 AM to 8 PM Eastern Time. Call 1.888.653.1184 and press 3. If outside the United States please call 1.248.591.9276. or email us.

What is a Demo Deal Item?

A "demo deal" item simply means we've had it out of the box to demonstrate to another customer on site or sent to their premises to hear in their own studio for a few days, therefore it is no longer factory-sealed. All demo items we sell come with a full manufacturer's warranty and have been evaluated by our factory authorized technical staff to ensure your "demo deal" purchase is in perfect working order before we ship it to you. No need to worry as you will have peace of mind knowing that our return policy applies to all demo items. See all current demo deals.

See our returns policy for more information.

Do you offer financing?

We offer financing with Bill Me Later and other leasing institutions for medium and large purchases. Our leasing and loan relationships are with the most reliable and established loan companies in the country. No worries. If you need it, we can help you get it with an array of payment options and plans that best suit your circumstance

Use your cash reserves to grow your company and to strengthen your bottom line. Vintage King can help you use equipment leasing lines to build up your inventory of income producing equipment. We believe that equipment should pay for itself.

Find out about the tax advantage!
Contact someone from our sales staff to determine the best financing options suitable for your needs. Contact our sales team by calling 1.888.653.1184 and pressing 3. If outside the United States, please call 1.248.591.9276 or email info@vintageking.com.

	Bill Me Later®: Buy Fast. Feel Secure.® Bill Me Later® is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later® provides you with the flexibility to purchase without using your credit card. Bill Me Later® does not require a lengthy application process, offers "zero fraud liability" protection, and offers flexible repayment options. How to request credit.
	Avid Financial Services (AFS) Avid special financing options make obtaining the world's finest digital media equipment easy and affordable. Avid Financial Services (AFS) can provide financing for up to 100 percent of your equipment costs. In addition, we can finance a reasonable amount of soft costs, including installation, software and software support. Avid financing allows you to preserve your existing bank credit lines and improves your cash flow with low monthly lease payments. Leasing is easy and convenient. Documentation is minimal, payments are simple to budget, and billing can be consolidated into one invoice for multiple purchases. Contact your local lease representative for current pricing and promotional information. If you have any questions, call AFS at 1.800.575.4450 or contact an AFS representative worldwide.
	DK Capital Inc. In August of 2002 DK Capital, Inc. was formed to bring new light to the equipment leasing industry. Owners Doug & Cami Kocsis bring their 30 plus years of equipment leasing experience to task so that new and existing customers can take comfort in the fact that the job will be done and done right. Starting out, their plan was to provide a simple and practical alternative to capital equipment financing. Educating their clients as opposed to making them feel like a number is what sets DK Capital, Inc. apart from the competition. In association with the industry’s largest and most comprehensive underwriters, DK Capital is able to make equipment leasing an enjoyable experience. Make the call to see how DK Capital can help bring your equipment financing dreams a reality.
	LFCI LFCI is a company that specializes in equipment lease finance to the Audio-Video, Computer, and High Tech Industries. With a fifteen plus year history, and understanding of the equipment, approvals for our customers remain at a high level. Our staff consists of IT professionals, former touring musicians, engineers, marketing, and finance specialists. Paper is processed "In-House" so you avoid the middleman who doesn't understand the equipment or industry. Creative Lending Solutions Such As: $99 dollars per month for the first six months - even if the equipment amount is $100,000! Seasonal payments - such as no payments during slow months like Dec/Jan/Feb or June/July/August Step Payment - pick your monthly payment for the first 12 months Start-up businesses - can borrow $40,000 to $75,000 - application only - more with financial statements

How will my items be delivered?

We ship via Fed Ex. In some circumstances, we do ship via UPS or with other freight services. Your sales representative will provide all viable options to best suit your shipping needs.

FedEx Ground: U.S., Canada, Puerto Rico. 1–5 business days within the contiguous U.S.;
3–7 business days to and from Alaska and Hawaii. 3-7 business days to Canada and Puerto Rico.

FedEx Saver: U.S. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days.

FedEx 2 Day: U.S. Delivery by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).

FedEx Standard: U.S. Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.

FedEx Priority: U.S. Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays.

FedEx International Economy: Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico).

FedEx International Priority: Time-definite delivery typically in 1, 2 or 3 business days.
Reach major cities in Europe by noon typically in 2 business days.

Signature Required for Delivery: In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. Any packages that require rerouting will be charged $10.00.

Do you ship Internationally?

Yes we do. In fact we offer 50% off Fed Ex retail international shipping rates. Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you, the recipient, are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands etc.

What about free shipping?

• Free shipping offered when you order online ONLY.
  
  
• $95 Minimum Purchase.
  
  
• Free shipping available inside continental US Only via FedEx Ground. Express shipments will involve additional fees.
  
  
• Canada: Unfortunately, we cannot offer free ground shipping to Canada as it falls under an international order. In the event you have selected this option, we will notify you with your shipment cost.
  
  
• 1/2 off shipping to Alaska, Hawaii and Canada via Fed Ex 2 day Express and International orders via Fed Ex International Economy.
  
  
• Ineligible orders include demos, purchase orders, business to business, oversized or overweight items.
  
  
• May not be used in conjunction with any other promotion currently offered.
  
  
• If you return your purchase, the cost of shipping will be deducted from any refund or account credit.
  
  
• You will be contacted in the rare event that you've chosen an item that does not qualify for this offer.
  
  
• Please contact us with any questions regarding item eligibility.

What do I do if my package is damaged?

Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damaged items and pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Vintage King is not responsible for any denied shipping claims. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Include the Return Authorization (RA) once approved with shipment, prepay and insure your package(s) and return them to:

Vintage King Audio
Att: Damaged Goods Returns
1603 East Nine Mile Road
Ferndale MI 48220

The item(s) I ordered does not work. Who should I contact?

Though we don’t anticipate problems occurring with your purchase, should you experience any difficulties with something not working as it should, do not hesitate to immediately contact customer service. We will be happy to assist you in expediting any service you may need. Please note, however, that all warranty repairs or replacements require prior authorization.

Contact Customer Service Monday through Friday from 10 AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.

What if I want to return an item?

We offer a no hassle return policy

If there is a problem with your order or you are not 100% satisfied, please contact us immediately so that we can promptly resolve it for you.

Vintage King Audio has a 14-day return policy from the date of shipment.

What does this mean? You must obtain a Return Authorization (RA) number and show proof of return shipment by providing a tracking number before the 14-day period expires, otherwise, up to a 20% re-stocking fee may apply. Products like software, personal items (such as headphones, etc), and items which are not normally stocked ("Special Orders") are not returnable.
*See Non-Refundable Items.

Please follow these instructions and requirements for all returns:

Restocking Fee A 20% restocking fee may apply to all returned purchases. Used, Vintage and Demo items are subject to a 5% processing fee if cancelled before delivery. Return freight costs paid by customer. If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund. *See Non-Refundable Items.

Free Shipping If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund.

Non-Refundable Items While most items are available for return, the following items are excluded:

• Special orders
• Software
• Over-size or over-weight items
• Personal items (earphones, headphones, etc)

Warranty Items Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.

No refunds are allowed on any items that have been tampered with or physically altered from the original condition. *See Non-Refundable Items.

API Audio 10 Year Warranty Vintage King doubles the standard API Audio 5 year warranty to 10 years on most items. Offer is for qualifying orders purchased on or after July 1st, 2009. Note: Warranty only applies to removable eq, mic pre and compressor modules on the API 1608.

Do you charge sales tax?

Vintage King collects sales tax for shipments to California, Michigan and New York. Partial and complete tax exemptions may be available in each of these three states. Contact us directly for details.

Why make your next used or vintage gear purchase at Vintage King?

Vintage King houses the largest inventory of used and vintage gear in the world.

Experience and Knowledge: We started with specialty vintage items over twenty years ago and it was our primary focus for over a decade. Therefore, our staff of technicians offers a level of depth and knowledge unlike any other retailer on the planet. Our technicians rebuild and refurbish equipment from consoles to compressors and everything in between. When you experience a vintage purchase, don't be fooled, our restorations are second to none.

Certification: Used items go through a certification process beyond just powering up your items. They pass through several stages of testing where signal is passed, bench tests performed and each piece of gear is burned in before shipping to you to ensure stability and peace of mind.

Complete Restorations: From outboard gear to recording consoles, our expert technical team will refurbish it to original condition.

Warranty: Nearly all serviced items carry a full warranty. Click here for details.

Is it safe to shop at your website?

SSL Secure Server: Yes. Here at Vintage King Audio, our ecommerce process is 100% secure. Your order information is encrypted and transmitted over our secure (SSL) server technology.

Manual processing: Every order placed online is processed manually by our ecommerce team in order to take extra care with any details or requests prior to shipping.

Fraud Steps: We go above and beyond to avoid fraud at Vintage King. The extra steps to validate credit card information are measures taken to protect us all. Secure purchasing equals less fraud, cheaper prices and peace of mind.

Do you provide institutional, educational or non-profit sales discounts?

Orders are accepted with approved purchase order agreements from Educational, Non-Profit and Institutional accounts. For more information please contact our sales department Monday through Saturday 10 AM to 8 PM Eastern Time. Call 1.888.653.1184 and press 3. If outside the United States please call 1.248.591.9276 or email us.

When will my credit card be charged?

Your credit card will be charged upon fulfillment of your order. When items are on an extended backorder, we will not charge your credit card until the order ships. Orders such as used, vintage, special order, non-stocking items or certain boutique products may require a deposit. Our sales team will be certain to provide the details needed when such a purchase may arise.

What payment methods do you accept?

We accept American Express, Visa, MasterCard, and Discover credit cards. Online orders typically process within 24 hours of order placement. Additional payment methods include check, cashier's check, PayPal, bank wire, Western Union and E-check. There is a 5–7 business day hold placed on all checks received. Merchandise can be held for a reasonable amount of time without payment. Prices and available inventory are subject to change until an order is confirmed and paid. See Terms for more information.

What about prices and discounts?

Discounts cannot be combined with any other offer or promotion. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. For more information, please contact our sales department at 1.888.653.1184 and press 3 or email us.

How long does vintage or used gear take to ship?

Please consult your sales representative who will provide a delivery estimate based upon the item(s) of interest. Different items require different needs depending upon condition, complexity and any custom requests.

Cancellation Policy

In-stock items normally ship within 24-48 hours after an order has been placed. If payment method is by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Vintage King for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Vintage King. For orders paid by check, please allow two weeks to receive your refund check. Up to a 20% restocking fee may apply to special ordered or opened items. Used and vintage items are subject to a 5% processing fee if cancelled before delivery.