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Payment Methods
Checks All checks (including cashier’s checks and money orders) must clear before any orders or merchandise can be sent out. There is a 5–7 business day hold placed on all checks received.
Bank Wire Bank details will be provided upon request. We cannot ship until bank wires have been confirmed and funds have been received by our banking institution. Please fax us a copy of the wire transaction provided by your bank to speed up this process and help track your incoming wire. E-mail customerservice@vintageking.com for bank wire details.
Credit Card Credit card payments will be processed for the full amount before any labor is performed on Used and Vintage items. We can only ship your order to addresses, verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order.
Credit Card Restrictions Vintage King Audio retains the right to refuse credit card purchases at any time and is subject to Vintage King Audio's approval. Credit card charges for larger transactions may be denied and could require an alternate payment method. Vintage King Audio also retains the right to charge any customer credit card on file to pay for overdue accounts.
E Check We provide ECheck as a payment option through PayPal.
Western Union Your sales representative can provide details.
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International Orders
Credit Card Vintage King can only accept credit cards from accounts that can be verified by the originating bank in your country. Alternate payment methods will be required otherwise. All payments must clear before shipments leave our premises.
Import Duties and Tax Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Duties and tax for warranty and damage replacement items
Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Restrictions Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc.
International Returns In addition to obtaining a Return Authorization (RA) number, Vintage King will provide customs and shipping documents that MUST be used with all international returns. FAILURE to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility.
Warranty Items Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Duties and tax may apply. (Read above). Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.
Damaged Package If your package is damaged, contact customer service Monday through Friday from 10AM to 6 PM Eastern Time. Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.
Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. so Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Vintage King is not responsible for any denied shipping claims. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Include the Return Authorization once approved with shipment, prepay and insure your package(s) and return them to:
Vintage King Audio
1603 East 9 Mile Road
Ferndale, MI 48220
Phone 248.591.9276
See Return Policy for Details
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Pricing and Discounts
Discounts cannot be combined with any other offer or promotion. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. Package discounting is available. Please call our sales team at 1.888.653.1184 or 1.248.591.9276 and press 3 for further information.
Prices and availability are subject to change until an order is confirmed and paid.
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Shipping and Delivery Times
Signature Required
In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. Any packages that require rerouting will be charged $10.00.
New items ship within 24-48 business hours of your order unless notified otherwise. Used item delivery times vary depending upon the item. Do not hesitate to call customer service at 1.888.653.1184 or 1.248.591.9276, and press 2, Monday through Friday 10am to 6pm EST with any questions relating to delivery times.
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Cancellation Policy
In-stock items normally ship within 24-48 hours after an order has been placed. If payment method is by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Vintage King for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Vintage King. For orders paid by check, please allow two weeks to receive your refund check. Up to a 20% restocking fee may apply to special ordered or opened items. Used and vintage items are subject to a 5% processing fee if cancelled before delivery.
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WHAT YOU NEED TO KNOW ABOUT RETURNS
We do our best to help you choose the perfect gear, but if you don’t love it in the first 14 days after receipt, please contact customer service for a return authorization.
Contact customer service Monday through Friday from 10 AM and 6 PM Eastern Time. Email customerservice@vintageking.com or call 888.653.1184, and press 2. If outside
the United States please call 1.248.591.9276. |
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Help us sustain our “EASY RETURN” return policy. To reserve your right to return the gear within 14 days with no re-stocking fees please observe these steps upon receipt of item(s):
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Keep all packaging in like-new condition. Open packaging gently and carefully.
a. Use a razor blade or scissors to carefully open any sealed packaging.
b. Take note of how the components are packed. |
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Keep all items in new condition unless 100% sure you’re keeping the gear.
a. Avoid scuffs and scratches in handling and rack mounting.
b. We recommend rack mounting only after you’re certain you’re keeping the gear.
c. If rack mounting, use plastic washers and beware of metal rack screws’ tendency to scratch rack-mount holes. |
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Include everything that came with your purchase. If equipment or accessories are damaged or missing, a re-stocking fee will apply upon return. |
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1. Contact Vintage King to obtain a Return Authorization (RA).
2. Place a copy of the RA inside the package of the items for return.
3. Write RA number anywhere on your airbill, not on the box or packaging.
4. Returns must be complete including accessories and documentation with original packaging.
5. You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Remember you own it until we receive it.
6. Obtain a tracking number to provide proof of your return before the end of the 14-day grace period in order to avoid a re-stocking fee.
7. Products like software, personal items (such as headphones, etc), oversize or overweight items, and special order items are not returnable.
8. We will inspect your return once it’s received. If you have met the above conditions and the items are all in like-new condition, you will get your choice of a full refund or credit on account.
9. If any of the above conditions are not met, Vintage King reserves the right to charge a fee equal to our costs to return the item to like-new condition. |
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In order to avoid unnecessary duties or taxes when returning your item(s), you MUST use the customs and shipping documents Vintage King provides along with your Return Authorization. Vintage King will refuse shipment of items when customer fails to use Vintage King provided customs and shipping documents or returns items without prior authorization. All costs are the sole responsibility of the customer.
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1. Contact Vintage King to obtain a Return Authorization (RA).
2. Place a copy of the RA inside the package of the items for return.
3. Write RA number anywhere on your airbill, not on the box or packaging.
4. Returns must be complete including accessories and documentation with original packaging.
5. You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Remember you own it until we receive it.
6. Obtain a tracking number to provide proof of your return before the end of the 14-day grace period in order to avoid a re-stocking fee.
7. Products like software, personal items (such as headphones, etc), oversize or overweight items, and special order items are not returnable.
8. We will inspect your return once it’s received. If you have met the above conditions and the items are all in like-new condition, you will get your choice of a full refund or credit on account.
9. If any of the above conditions are not met, Vintage King reserves the right to charge a fee equal to our costs to return the item to like-new condition. |
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The Vintage King Easy Return policy is effective for products purchased after June 15, 2010. |
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What do I do if my package is damaged?
Contact customer service Monday through Friday from 10AM to 6 PM Eastern Time.
Email customerservice@vintageking.com or call 1.888.653.1184, and press 2. If outside the United States please call 1.248.591.9276.
Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Vintage King is not responsible for any denied shipping claims. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Include the Return Authorization once approved with shipment, prepay and insure your package(s) and return them to:
Vintage King Audio
1603 East 9 Mile Road
Ferndale, MI 48220
Phone 248.591.9276
International Duties and tax
International Duties and tax for warranty and damage replacement items may apply. Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States for the new order. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
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Insurance Costs
We certainly don’t want to spoil the party without shipping insurance on your items. In order to protect you from theft, damaged or broken items, Vintage King requires that every shipment is protected with insurance provided by Fed Ex or the carrier used to fulfill your order. Insurance costs are not included in order totals which take place online and will be added when your order is processed at $0.70 cents per $100.
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Taxes
Vintage King collects sales tax for shipments to California, Michigan and New York. Partial and complete tax exemptions may be available in each of these three states. Contact us directly for details.
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Limitation of Liability
Most products will carry Vintage King's limited warranty that such products are free from defects in material and workmanship and will conform to published specifications, provided the products are used according to such specifications. Vintage King disclaims all warranties, express or implied, written or oral, including the implied warranties of merchantability and fitness for a particular purpose. In some cases, items are sold without warranty. Those items will be posted as such.
In no event shall Vintage King be liable to the buyer for any indirect, incidental, consequential, special and/or exemplary damages in connection with the products sold to the buyer, regardless of whether such damages arise out of the negligence or other fault of Vintage King and regardless of whether such damages are based on tort, contract, strict liability or any other cause of action and whether such damage resulted from: (1) reliance on the materials presented; (2) loss of use, data or profits; (3) delays or business interruptions; and (4) any theory of liability arising out of or in connection with the use or performance of information whether or not Vintage King has been advised of the possibility of such damages. In the event of any claim by you, Vintage King shall be limited to replacement of the products that are the subject of such claim, or, if circumstances would cause this remedy to fail of its essential purpose, refund of the cost of such products to the buyer, in either event upon return of any such products. By purchasing products from Vintage King, the buyer acknowledges that replacement or refund are the buyer's sole and exclusive remedies.
The documentation and/or related graphics published by Vintage King could include technical inaccuracies, obsolete issues or typographical errors. Vintage King assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to its website.
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Choice of Law
This Agreement has been executed and delivered in the State of Michigan and shall be governed by and construed and enforced in accordance with the laws of the State of Michigan.
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Worry Free Warranty
We offer a Worry Free Warranty. Click for details.
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